Complaints Procedure

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We want you to be delighted with the services you receive from NationWide Pharmacies, if you are pleased with our services please tell your friends. If for any reason, you are unhappy with any of the pharmacy services or products we have provided you with, you can contact the Chief Executive Officer Mr David K Harrison directly on his email address dkh@nwpuk.com or by telephoning the customer care line and asking to talk to him directly. David also welcomes any general comments about the services we provide and any suggestions of ways in which we can improve our services to you, so please let us know of any improvements you believe we can make. If you wish to write to David you can at the address below:

 

David K Harrison
Chief Executive Officer

Nationwide Pharmacies Limited
Unit 1, Riverside Business Centre,
Victoria Street,
High Wycombe,
HP11 2LT

Tel: 0333 6000 343 (Mon - Fri  8.45am - 5.45pm)


Private Online Doctor Service Complaints Procedure

NationWide Pharmacies Private Online Doctor service has a written complaints policy and procedure. We aim to respond to all formal written complaints within five working days of receiving them.

To make a complaint please write to;

NationWide Pharmacies,
Online Doctor Service Complaints,
Unit 1,
Riverside Business Centre,
Victoria Street,
High Wycombe,
Buckinghamshire,
HP11 2LT

In the unlikely event that a complaint could not be resolved using our complaint procedure, then we would like to refer you to the appropriate authority. If you are unhappy with the response to your letter please contact the Care Quality Commission at;

Care Quality Commission (CQC)
151 Buckingham Palace Road
London
SW1W 9SZ

Tel: 03000 616161

 

NHS Services Complaints Procedure

Contact NHS England for complaints about primary care services.

To contact NHS England:

 

For more detailed information, please visit the NHS England website.

Referrals to the Parliamentary and Health Service Ombudsman can be made if a complainant remains dissatisfied with the handling of the complaint by NHS England, they can ask the Parliamentary and Health Service Ombudsman (PHSO) to review the case.